MANAGED IT SERVICES
IT resources are increasingly complex and increasingly vital to business productivity and security. A truly managed IT service provides a single source of responsibility for IT operations; minimizes risks (like unexpected break-fix emergencies that impact productivity and revenue); and cushions end users and customers from operational problems and service outages, providing businesses with a competitive edge. An established fixed cost for ongoing managed services also provides an efficient way to budget for limited IT expenses, and provides cost-effective access to IT experts.
Fotis Networks understands the importance of keeping your systems up and running, and provides a variety of managed IT services that allow businesses to efficiently focus on their core services and products, while Fotis Networks assumes full responsibility for IT services and equipment. With a focus on preventing problems and proactively monitoring, testing and updating the IT environment, Fotis Networks ensures uninterrupted IT operations and a high security posture.
You trust your technology to drive your business. Trust Fotis Networks to keep your technology working for you.
Fotis Networks provides standard business day and 24×7x365 support services, remote monitoring, and reporting, to include:
Dedicated on-prem on cloud-based management tool with ticketing and workflow capability with a self-service customer portal where customers can create new tickets or track the status of an existing trouble ticket; a dedicated toll-free number; and a searchable knowledge base
Manned Help Desk during business hours; on-call help desk technicians during non-business hours
Monitoring and fault management to quickly resolve critical issues as they arise and to maximize uptime
Incident management to restore normal service operation as quickly as possible and minimize the adverse impact on business operations
Information on comprehensive support capabilities can be found by clicking on each item below: